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Customer Service Liaison

Responsible for assisting the Director of Environmental Services in giving direction, motivation, and guidance to the Environmental Services Department to accomplish established standards to meet or exceed customer satisfaction.

Promotes a customer services mindset at all times to both internal and external customers.
Responds to all requests from the client and ABM Healthcare Support Services with a can do attitude. Follows up on requests with a sense of urgency.
Views everything with a process improvement mindset.
Implements established department procedures and programs that meet goals and ensures a clean and safe environment.
Conducts quality improvement inspections within assigned areas of responsibility to ensure equality and satisfaction levels are meeting and or exceeding expectations.
Trains/coaches department associates in the delivery of customer service skills and methods.
Ensures work assignments, daily and weekly work schedules, meet department and facility needs to maintain department and facility quality standards.
Ensures department Training Programs and recertification programs are being conducted within appropriate timeframes.
Ensures that all ABM Healthcare Support Systems are in place in accordance with the Director or Assistant Director of EVS.
Leads and promotes departmental TQM/Customer Service Initiatives.
Tours and meets with facility customers to ensure that customer needs and expectations are met at all times.
Reports all pertinent data to the Director of Environmental Services in a timely manner.
Knows all procedures, union agreements, or employee personnel manuals and meets all established agency requirements.
Maintains a safe work environment for all internal and external customers.
Responds to emergencies at both night time and on weekends as required.
Handles varying workloads and meet changing deadlines as necessary.
Must possess knowledge of customer service methods and skills.
Ability to accurately review and process data and attend to detail.
Ability to establish priorities, work independently, and proceed with accomplishing objectives without supervision.
Ability to communicate effectively with both written and verbal formats.
Ability to quickly handle and resolve problems resulting in a positive outcome.
Ability to work in a team environment interacting with a variety of departments and with diverse cultural backgrounds.
Possesses excellent customer service skills.
Establishes and maintains cooperative working relationships; treats others courteously and with respect.

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